OPERATIONAL SERVICE INDICATORS

CHI Aviation Handling GmbH measures the following in the automated IT Handling System, whereas fully adapts to customers’ requirements.

At us it is possible to measure anything ranging from door waiting times, loading, queue times to the throughput time of an individual piece of cargo. Automated reports are distributed as all cargo is scanned at every point:

GENERAL STANDARDS

Export Standards

  • Close Out Timings
  • Cargo Palletisation
    • Loading into bulk
    • BUP/SBUs (Shipper Built Units)
    • Urgent or Express Shipments
    • Cargo Weighing and Measuring

Import Standards

  • Document available to customer
  • Urgent/Express shipments available for collection
  • General cargo check-in completed and available for collection
  • Truck Queuing Time
  • Cargo Mishandling Rate (SSPD/OVCD/MSCA, etc.)

Administration Standards

  • Response to Enquiry/Complaint
  • First Response to Tracing Query
  • Answer to Delivery Information
  • ULD MANAGEMENT
    • Inventory Control
  • SAFETY
    • DGR Checks
    • Adherence to Health and Safety Regulations
  • ELECTRONIC DATA INTERCHANGE (EDI and Cargo-IMP where applicable)

Export:

  • FWB
  • FFM

Import:

  • FSU/RCF
  • FSU/DIS FDCA
  • FSU/DIS FDAW
  • FSU/DIS MSCA
  • FSU/DIS MSAW
  • FSU/NFD
  • FSU/DLV

Some of our provided reports are as follows:

  • Queue
  • Truck waiting times
  • Weighing and measuring reports
  • SLA achievement reports

FACTS AND FIGURES

WHAT MAKES US THE BEST

  • Since 1990 in the logistics business
  • Revenue of group approximately 62.3 Mio
  • 60.000 sqm warehouse space in FRA alone along with 600 employees
  • Qualified and certified warehouse staff, screeners, forklift-operators, DG Kat 6 &7/8
  • Transshipment facility, cross-docking, pick & pack operations, commissioning, e-commerce, etc.
  • Separate packaging company
  • Customized logistics consulting, i.e. acquire regulated agent status for your company
  • Consult on warehouse setup, logistics contracts, specialized Logistic IT-Consultation
  • Own X-Ray machines, sniffers, screeners, ETD, etc.
  • Temporary and long-term warehouse solutions available
  • 24/7/365 service available
  • Bonded warehouse with customs clearance